At batpak, the privacy of every Pakistani player is taken seriously. This Privacy Policy explains in plain terms what personal data batpak collects from you, why we collect it, how it is used and stored, who it may be shared with, and what rights you hold over your own data. Please read this document carefully. Using the batpak Platform means you have agreed to the practices described here.
batpak treats your personal data as a responsibility, not a commodity. Here are the six core principles that guide how we handle every piece of information you share with us.
All data transmitted between your device and batpak's servers is protected by 256-bit SSL/TLS encryption — the same standard used by international financial institutions. Your account credentials, payment data, and personal details are never sent in plain text.
batpak does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. The information you provide during registration and play stays within batpak's controlled ecosystem, shared only as described in this Privacy Policy.
batpak collects only the data that is strictly necessary to operate the platform, comply with KYC and regulatory obligations, and process payments via JazzCash, EasyPaisa, and other supported PKR channels. We do not collect data for its own sake.
Where batpak works with third-party service providers — such as payment processors, KYC verification partners, and game studios — those providers receive only the minimum data required to perform their specific function and are contractually bound to data protection obligations.
batpak retains your personal data only for as long as it is necessary for the purposes it was collected — including regulatory compliance obligations. Once the retention period expires, data is securely deleted or anonymised in accordance with our internal data lifecycle policy.
Every batpak player holds clear rights over their personal data — including the right to access, correct, restrict, and in applicable cases request deletion of the data batpak holds about them. These rights can be exercised by contacting our support team directly.
Last Updated: 1 January 2026. This Privacy Policy supersedes all prior versions. Continued use of the batpak Platform after the effective date constitutes your acceptance of the updated policy. If you disagree with any part of this policy, please stop using the batpak Platform and contact our support team to request account closure.
batpak ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who access or use the batpak Platform at batpak.org, including the sportsbook, live casino, slot games, account management services, and all associated features. This Privacy Policy applies to all users of the batpak Platform regardless of their country of access, but has been specifically designed with Pakistani players in mind.
This Privacy Policy should be read alongside batpak's Terms & Conditions, which govern the overall contractual relationship between batpak and its registered players. In the event of a conflict between this Privacy Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy shall prevail.
For the purposes of this Privacy Policy, batpak acts as the data controller in respect of all personal data collected through the batpak Platform. This means that batpak determines the purposes for which your personal data is processed and the means by which that processing is carried out.
Where batpak engages third-party processors — for example, KYC verification providers, payment gateway operators processing JazzCash and EasyPaisa transactions, or cloud infrastructure providers — those third parties act as data processors under written agreements that impose obligations consistent with the data protection standards described in this Privacy Policy.
batpak collects personal data through several channels: directly from you when you register, make deposits, contact support, or use our services; automatically through the batpak Platform as you interact with it; and from third-party verification and payment services where required. The categories of data batpak may collect include:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / national ID number, selfie or document scan for KYC | Registration form, KYC verification |
| Contact Data | Pakistani mobile number, email address, city of residence (e.g. Lahore, Karachi) | Registration form, account settings |
| Financial Data | JazzCash / EasyPaisa / SadaPay account reference, bank name (HBL / UBL / Meezan), transaction history in PKR | Deposit and withdrawal processes |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatic collection via Platform |
| Usage Data | Games played, bets placed, deposit amounts, login frequency, support interactions | Automatic collection via Platform |
| Communications Data | Live chat transcripts, support emails, feedback submitted to batpak | Customer support channels |
batpak does not intentionally collect sensitive personal data such as biometric data, health information, or political opinions beyond what is strictly required for age verification or KYC compliance purposes. Where such data is provided as part of a CNIC or national identity document upload, it is handled with the highest level of protection and used solely for identity verification purposes.
batpak processes your personal data for the following purposes:
batpak processes your personal data on the following legal grounds, as applicable under international data protection standards:
batpak does not sell your personal data to any third party. batpak may share your personal data with the following categories of recipients only to the extent strictly necessary for the purposes described in this Privacy Policy:
batpak does not store full payment credentials such as complete JazzCash PINs, EasyPaisa wallet passwords, or bank account passwords on its own servers. Payment authentication is handled directly by the relevant payment service provider on their own secure infrastructure. batpak retains only the transaction reference data and masked account identifiers necessary for internal accounting, dispute resolution, and regulatory record-keeping.
All PKR transactions processed through batpak — including deposits via JazzCash and EasyPaisa and withdrawals to Pakistani bank accounts — are subject to standard financial monitoring procedures as part of batpak's AML compliance programme. Unusual transaction patterns may trigger a review, and batpak may request additional verification information before completing affected transactions.
The batpak Platform uses cookies and similar tracking technologies to operate core platform features, remember your session, and analyse how the platform is used so that we can improve the experience for Pakistani players.
The main categories of cookies batpak uses are:
You can manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will impair or prevent access to the batpak Platform.
batpak implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These measures include:
Despite these measures, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, batpak will notify affected individuals and relevant regulatory authorities in accordance with applicable notification obligations.
batpak retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations. The general retention periods batpak applies are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.
As an international online gaming platform serving Pakistani players, batpak may transfer personal data to servers and service providers located outside Pakistan. These international transfers may include transfers to jurisdictions that do not have data protection laws equivalent to those of Pakistan or the European Union.
Where such transfers occur, batpak ensures that appropriate safeguards are in place to protect your personal data, including the use of standard contractual clauses, data processing agreements imposing equivalent protection standards, and the selection of service providers who adhere to internationally recognised data protection frameworks.
By creating and using a batpak account, Pakistani players acknowledge and consent to the transfer of their personal data as described in this section, for the purposes of receiving the batpak gaming and betting services.
Depending on your location and applicable law, you may hold some or all of the following rights in respect of the personal data batpak holds about you. batpak is committed to honouring these rights in a timely and transparent manner.
To exercise any of the rights listed below, contact the batpak support team via live chat or at [email protected]. We will acknowledge your request within 72 hours and respond in full within 30 days.
You may request a copy of all personal data batpak holds about you, along with information about how it is processed and with whom it has been shared.
If any personal data batpak holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
In certain circumstances, you may request the deletion of your personal data. This right is subject to batpak's legal and regulatory retention obligations, which may prevent full deletion.
You may request that batpak restrict the processing of your personal data in defined circumstances — for example, while the accuracy of data you have contested is being verified.
Where processing is based on your consent or on a contract, you may request that batpak provide your personal data in a structured, commonly used machine-readable format for transfer to another service.
You may object to batpak's processing of your personal data on grounds of legitimate interests, including profiling for marketing purposes. batpak will cease such processing unless we can demonstrate compelling legitimate grounds.
The batpak Platform is strictly restricted to persons aged 21 years and above. batpak does not knowingly collect or process personal data from any person under the age of 21. If batpak discovers that personal data has been collected from a person who is under 21 years of age, that data will be immediately deleted and the associated account will be permanently closed.
If you are a parent or guardian and believe that a minor in your care has registered a batpak account or submitted personal data to batpak without your authorisation, please contact our support team immediately at [email protected] so that appropriate action can be taken without delay.
batpak reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or batpak's data processing practices. When material changes are made, batpak will update the effective date at the top of this page and, where practicable, notify registered users via in-platform notification or SMS to the Pakistani mobile number associated with their account.
It is your responsibility to review this Privacy Policy periodically to remain informed of any changes. Your continued use of the batpak Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you disagree with a material change to this policy, you have the right to request account closure by contacting our support team.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a formal data protection complaint, please contact the batpak Data Protection team through the following channel:
Email: [email protected]
Live Chat: Available 24 hours a day, 7 days a week in Urdu and English, accessible directly from the batpak Platform.
batpak will acknowledge data rights requests within 72 hours and provide a full written response within 30 days of receipt. Where a request is complex or involves a large volume of data, batpak may extend this period by a further 30 days and will notify you of the extension with reasons within the initial 30-day period.
If you are not satisfied with batpak's response to a data protection complaint, you may have the right to escalate the matter to the relevant regulatory or supervisory authority in your jurisdiction.
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